Shipping Policy

Feri Unique Fashion Trading Llc – Shipping Policy

 PROTECTING YOU AGAINST COVID-19

 

In light of COVID-19, VDR has taken extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first.

 

As all our orders are housed with us and dispatched directly from Dubai, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We will always uphold all safety measures as we do everything in our power to support you and our community.

 

Social Distancing and Contactless Delivery

 

We endeavour to keep you safe by offering delivery that minimises human contact. With the Contactless Delivery option, we will leave your package at your doorstep and send you a text message once your order has been delivered. The option can be chosen under the ‘Delivery’ section. Please note: with this option, you acknowledge and agree that VDR has no liability for any loss or damage to your order upon its delivery. For more information, please visit our Terms & Conditions.

 

Delivery Information

 

Orders placed on the VDR Website can be delivered every day of the week (excluding UAE public holdiays). Our deliveries usually take place between 9.00am – 11.59pm. Please keep in mind that our delivery times should be used as a guide only and are based on time from dispatch. VDR cannot take responsibility for clearance delays or failed payment approval, though we will try to minimise any potential delays.

 

When you're placing your order, the available delivery options for your destination will be displayed at checkout.

 

At present, we offer home delivery to the following emirates:

 

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Fujairah
• Ras Al Khaimah
• Umm Al Quwain
• Al Ain

 

Orders placed outside of working hours (9.00 am – 8.00pm), after the cut-off time and/or during any UAE public holiday will be deemed placed on the first UAE working day following the order's submission. Order delivery may face delays during promotional activity, sale season and bank holidays — during this time, express delivery may not be available. We reserve the right to impose a re-delivery charge where your order is not accepted at the address supplied to us on the confirmed date of delivery.

 

Shipping Charges and Timelines

 

Shipping charges will vary depending on the value of your order, the delivery service selected, as well as the destination of the order. Express delivery is available for all emirates in the UAE and Standard delivery is available in all UAE emirates listed above. All relevant delivery options available for your order and to your destination will be displayed at checkout.

 

Our shipping charges (together with the estimated timelines of delivery) at present are set out below:

 

Location	Delivery Service	Delivery Timescales	Shipping charges (order value less than AED 600)	Shipping charges (order value less than AED 600)
Dubai	Standard Delivery
	Express Delivery
Rest of the UAE	Standard Delivery
	Express Delivery

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

General Shipping Conditions

 

Although we are strongly committed to ensuring that you recieve your oders during the estimated timelines in your order confirmation (or as may be displayed on our Website), delivery timelines are estimates only. In the event that we are unable to ship your order within thirty (30) days of recieving your order confirmation, we will provide you with a full refund.

 

We are not responsible for failures to deliver your order for reasons outside our reasonable control, including where you are not available to take delivery of your order or request post-ponement.

 

It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on weekends (Saturday and Sunday).

 

Delivery on the first floor and above requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators etc., and make any related delivery arrangements. Where delivery is complicated by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to thirty (30) days. If you fail to agree a revised delivery date falling within thirty (30) days of the initial delivery date, we retain the right to cancel your order, retain all monies paid and resell the goods with no further liability.

 

If on the delivery date our delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. We will inform you in advance of this charge. In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property (as the case may be).

 

For any information on our returns, please refer to our returns policy.

 

Damages

 

We are not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier or our customer support team to file a claim.

 

Please sale all packaging materials and damaged goods before filing a claim.

 

Changes to your address and Tracking

 

Our Customer Support team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery emirate in the UAE will not be possible.

 

A tracking number will be provided by text message once your order has been confirmed. You will then be able to use the tracking number to track your order by contacting the customer care team from 9.00 am – 8.00pm on our UAE toll free number 043853732 or by email on ecomm@feriunique.com.