Returns Policy

Feri Unique Fashion Trading Llc – Exchange and Returns Policy

 

GENERAL CONDITIONS – RETURNS

 

Subject to meeting the conditions set out in this section, we offer a seven (7) days retuns policy which allows you to return delivered items to us for any reason up to seven (7) days after the delivery of your order.

 

To be eligible for a return, all items (including promotional gift items that may accompany an order) must be returned to us (in accordance with our Returns Process) within seven (7) days of order receipt with the following conditions:

 

• Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents). Shoes must be in brand-new condition and without any damage.
• Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Swimwear must have the original hygiene liner attached.
• The return must be accompanied by the original order confirmation.
• Please note, beauty items, grooming items, underwear and earrings cannot be returned.

 

ITEM RETURN POLICIES

 

Sale Items

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Damaged Goods and Incorrectly-Fulfilled Orders

 

If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process below. The item must be returned in the same condition you received it in within seven (7) days of receipt to qualify for a full refund. Where applicable, the refund will include the taxes and any duties.

 

Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. If you believe your item is defective, please contact us at ecomm@feriunique.com.

 

Shoes

 

Shoe returns will only be accepted if the items are in brand-new condition and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

 

Non-Returnable Items

 

Beauty and grooming items (including skincare, fragrance, make-up and haircare), underwear, face masks, earrings, candles and vintage pieces cannot be returned.

 

Packaging

 

Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.

 

Gifted Items

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

RETURNS AND REFUND PROCESS

 

Returns and Refund Process

 

Subject to meeting the conditions set out in this Returns Policy, we offer a free returns policy which allows you to return delivered items to us up to seven (7) days from delivery of your order, free of charge.

 

Items can be returned by arranging collection from your dleivery address in the UAE by logging into the My Account/Returns section of the Website.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again. You can contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at ecomm@feriunique.com.

 

EXCHANGES

 

We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ecomm@feriunique.com and send your item to: 1710, 17th Floor, The Regal Tower, Busines Bay, Dubai, United Arab Emirates.

 

We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels. However nothing in this Returns Policy is intended to affect any consumer rights that you may have under UAE law.